General Position Description

The Customer Representative.

Attracts and serves customers by providing product and service information, suggesting alternatives, resolving product and service problems.

  1. Ensures that as a Team member customers receive outstanding service with a friendly professional attitude, greeting each customer, maintaining complete product knowledge and all other relevant aspects of customer service.
  2. Performs various activities, including giving prices, producing and communicating quotations, receiving and processing customer orders including trade counter sales/reports, dealing with product repair/calibration requests and enquiries.
  3. Will develop a good working knowledge of company price list and pricing policies, in order to quote prices to customers by phone immediately, and correctly quote larger more detailed requests and tenders.
  4. Initiates activity, pricing and provide corresponding detailed paperwork for follow through and invoicing by warehouse and finance staff.
  5. Maintains and builds long term relationships with account portfolio via phone calls, emails, promotions, satisfaction quality follow up and market research questionnaires.
  6. Assists customers in locating and identifying product information on website.
  7. Handles, investigates and resolves customer problems and complaints, responds to data requests and general enquiries.
  8. Identifies and shares potential leads with Territory Managers/Sales Engineers and Sales Management. Acts as a liaison between customers, purchasing and sales staff, following up and consulting on specialty work, larger orders and projects correctly, in a timely manner and with due regard to the instructions and time frames of customers.
  9. Provide support services to Territory Managers/Sales Engineers, Sales Manager and Marketing when requested.
  10. Comply with Lennox and ISO Procedures. 
  11. Additional duties as assigned by Customer Service Team Leader

Minimum Position Requirements

How to Apply:

Please email covering letter and CV for the attention of Sean Brady to hr(at)lennox.ie

 

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